Job Details

JOB SUMMARY:

Responsible for exceeding guest expectations. Effectively lead the Hotel Front Desk team. Ensures scheduling is adequate for all areas of responsibility. Handles guest disputes, questions, and/or complaints to the best of ability using sound judgment and informative responses. Functions as Manager on duty as needed.

EDUCATION:

• High School Diploma or GED equivalent required.

SKILLS:

• Must be able to type 35 wpm. (Test required)
• Ability to compose business correspondence i.e., letters, memorandums, spreadsheets, etc. (Test required)
• Must have strong math skills. (Test Required)

EXPERIENCE:

• Minimum of four (4) years of guest service experience.
• Minimum of three (3) years of experience working as in a supervisory position in the hospitality industry.
• Minimum of three (3) years of cash handling experience.
• Minimum of three (3) years of hotel front desk experience.
• Minimum of three (3) years of utilizing hospitality operational software (point of sales, property management system or similar)
• Minimum of one (1) year experience ordering and processing inventory, working within the confines of an allocated budget experience.

OTHER REQUIREMENTS:

• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays.
• Must have successful employment history with the Tulalip Tribes and/or other employers.